Professional Liability Insurance for ATSI Members

Protect Your Business!

Professional Liability (E&O) Insurance for Telephone Answering Services

In the teleservices industry, even a small oversight or error can carry disastrous circumstances. When mistakes happen, you can be held responsible for damages incurred by your client, leading to a slew of potentially staggering legal costs. Allow us to offer peace of mind.

The member-exclusive, ATSI-endorsed Professional Liability Insurance Program protects you against claims-related errors, omissions, and/or negligence arising from your professional services. This comprehensive solution commonly known as errors and omissions liability insurance (E&O) covers defense costs and settlements and provides a valuable layer of additional coverage that includes:


  • Broad definition of telephone answering services – Covers nearly all activities relevant to a TAS, such as voicemail, paging, call center, dispatching, and internet delivery.


  • Coverage for contingent bodily injury and/or property damage – Covers errors in rendering telephone answering services that result in bodily injury and/or property damage. These types of claims are typically excluded by generic professional liability policies.


  • Coverage for cyber liability including HIPAA/HITECH fines and penalties – Covers fines and penalties related to your employees’ rendering of professional services in violation or breach of the HIPAA/HITECH Act.

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As a result of the COVID-19 Virus, we understand many of you many have questions regarding your ATSI policy. If you have any questions, please email us at

We also invite you to review some general information regarding the business interruption due to COVID-19, and the workers' compensation program.